His Royal Highness The Duke of Edinburgh. Read about the arrangements following The Duke of Edinburgh’s death VAT general enquiries: 0300 200 3700. Then you would need to set up a new ASA using your new address etc. Tax Credits helpline: 0345 300 3900. Rebecca Cave is none too impressed with HMRC's help facilities for agents. It seems to be that you need to call the VAT helpline and ask HMRC to delete your current Agent Services Account. Tax agents are finding the HMRC agent helpline is not answering their questions and the HMRC twitter account doesn’t understand basic points. This year, as we approach the 2021 Self Assessment (SA) Set up your Agent Services Account. The time of day you call HMRC can have a big impact on how long you wait to speak to an agent. I don't think that you can with the new Agent Services Account. Access to this service is via a structured enquiry form on the HMRC website. The agent services account is needed to access new HMRC online services, including Making Tax Digital (MTD). Contact the HMRC Helpline The Agent dedicated helpline (0300 200 3311) is supposed to be reserved for tax agents who need to sort out issues relating to self assessment or PAYE for their clients. You can find more relevant numbers on the contact HMRC page. At present, agents can only use the agent services account for a limited number of new online services from HMRC, namely Making Tax Digital or registering a trust or an estate online. In such cases they may reach for the phone and dial the Agent Helpline, or perhaps ask the HMRC Customer Support twitter feed. 10 June 1921 to 9 April 2021. 0300 200 3300 - An Unofficial Resource, Providing a Call Connection Service for HMRC. Online debit and credit card payment support: 0300 200 3601. More details are available at Agent Account Manager service. Set up a client for MTD for VAT. Agents do not need any special software or to have Dropbox installed to submit these forms, but they do need to contact HMRC in advance to set up the service, by emailing iht.agents@hmrc.gov.uk. You would then re-copy your authorised clients that are on your old agent account. It doesn’t replace your existing Government Gateway logins, which you will continue to use for existing services that are not under MTD or for clients that are not impacted by MTD. Time your call right. An agent must first register for the service by submitting the AAM user registration form. She notes that if you do get through to one of the HMRC helplines, record what was said and by whom. Agent U pdate Agents and HMRC working together . I have just come off the telephone after speaking with an HMRC operative who initially told me that he did not think that he could give me details of the client's 2 019/20 tax code (it was not available to view on Online Services) After going away, I think he had a coffee and went to the toilet, he came back and gave me the information. The service covers all areas of taxation. As an agent or adviser looking to get in touch with HMRC quickly, you can call 0843 509 2500 to be connected directly to the helpline. Check your Agent Services Account and that the client is set up for MTD Take the steps in the following two articles to make sure that your firm has a current Agent Services Account set up with HMRC and that you have set up your client for MTD for VAT. 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