A unified contact center solution is faster and offers a better value. We’re constantly innovating. Select your company size Self-employed 1-10 … Genesys Cloud supports out of the box integrations for Salesforce, MS Dynamics CRM 365, and Zendesk. Genesys Intelligent Automation. Data actions let your IVR communicate directly with your other web applications. Unlock the powerful combination of your people and our cloud. Genesys Cloud integrations connect Genesys Cloud with other tools, systems, services, and applications. Genesys pioneered Experience as a Service ℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. External contact sync integrations keep your Genesys Cloud contacts, associations, notes, and relationships current by syncing changes from an external system to Genesys Cloud when they happen. Keep the (two-way) conversation going on your customers’ favorite messaging apps. Attract, nurture and retain the best agents for your call center. Cobrowse.io for Genesys is available in the Genesys AppFoundry. Client applications are third-party web application integrations embedded in the Genesys Cloud agent user interface. Subject to the terms and conditions of the Developer License Agreement (for partners) or the Customer Developer License Addendum (for customers), as applicable, Licensee or Customer, as applicable, is authorized to undertake only those integration development activities (“Integrations”) listed below. Genesys CloudTM platform is an API-first solution built to connect to anything you can imagine — with click-to-install apps, simple admin tools, embeddable frameworks, notifications from webhooks and other systems, and data actions to transform calls to or from other systems into workflows and decisions. Push information from external systems into your call center platform. Pre-built applications save your business time and money. Genesys EngageTM is a multicloud container-delivered solution that can be customized to do nearly anything for companies with exacting needs. Collaborate (data sync) integrations synchronize data between your systems and Genesys Cloud profiles using a series of plug-ins, or Bridge connectors. Win and keep customers with a blended approach to sales, marketing and support. We can help you through it all. Genesys Cloud Easy to deploy, Easy to use. Guide your developers through blueprints for custom API work. Genesys Cloud offers a variety of messaging features that enable turn-key and highly customizable digital solutions. See how Genesys solutions meet and exceed modern security standards. You should be collaborative and a critical thinker. Single sign-on integrations connect Genesys Cloud with your single sign-on service to expand automated login within your company. Deliver competitively superior customer experiences and digital transformation at any scale. Web service data dip Leverage your access to that pool of resources. As a Sr Product Manager, Unified Communication & Collaboration (UCC) Integrations, you will bring your leadership, business acumen, and technical skills to the Genesys Cloud team. Use that information to drive personalization, workflow automation, identity validation and self-service opportunities. Oracle Service Cloud. Genesys Cloud is switching from a single admin account for authentication. For more information on this integration, see the Genesys documentation. The Genesys Cloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Organizations depend on valuable data. The AWS Lambda data actions integration now supports cross-region invocations. View a list of Genesys Cloud integrations currently available and learn what software integrates with Genesys Cloud in 2021. Use the Microsoft Teams, Skype for Business, or Zoom integrations to connect chats, video chats, calls, directories, and searches between these integrations and Genesys Cloud. PureConnect SpeechMiner. Unlike client applications, premium applications integrate with Genesys Cloud’s billing system. Create experiences rooted in empathy — to build trust and earn loyalty. Genesys Cloud also supports a “generic” integration that connects to a wide range of REST and GRAPH APIs. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Save the date for these upcoming Genesys events — virtual and in-person. The AppFoundry offers Genesys customers a marketplace of solutions for all Genesys platforms in a single location. Whether you need to access other cloud applications, internal tools or legacy systems, Genesys gives you choices for the deep connections and workflows you need for great experiences and empowered agents. Run your contact center with software that makes great customer experience easy. Genesys Cloud offers voice and chatbot integrations for use in Architect interaction flows. Craft a custom call center with apps and integrations. All rights reserved. Copy the client ID and Secret for later use. Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. OAuth scopes for applications provides a means to limit an app’s access to an individual user or the Genesys Cloud organization’s data. Find everything you need to extend your contact center tech stack — from CRM integrations to fresh ways to use artificial intelligence and automation. Create secure, connected patient experiences at every touchpoint. Keep agents in the loop on important updates, news, tickets and more. To provide you with best app recommendations we kindly ask you to update your profile. This field is for validation purposes and should be left unchanged. Client applications are available from Genesys, our technical partners, and our user community. Build better bots with natural language understanding for smart self-service. Connect your customer journey with omnichannel retail support. With Genesys, it doesn’t have to be a choice. Explore reviews and pricing of software that integrates with Genesys Cloud. Safricloud is the only specialist Genesys Cloud provider in Southern and Eastern Africa. Find the right Genesys partner or join our partner network. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Genesys Cloud. Adding new functions to your call center doesn’t need to be difficult. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Gmail. Orion is a technology partner of one of the leading customer contact center solutions. In Genesys Cloud Admin, select Integrations>OAuth, then click Add Client. Integrations AWS Lambda data actions integration enhancement. Browse the AppFoundry Marketplace to discover, research and connect with a broad range of customer service applications…, Pick the perfect plan for your business – our flexible pricing is designed with you in mind…. Genesys Integrations. Choose a dedicated partner that works with you before, during and after your deployment. expand language options and enable you to select a TTS voice for the organization, serving callers across built-in applications with the most appropriate voice. And it all starts with connecting to other systems. With the Covid-19 pandemic we had to quickly configure much of our staff to work from home. The Bridge platform performs integrations between Genesys Cloud and your … The pricing and quotas for this integration are applied as audio input and output. Use the powerful notifications and workflow tools built into Genesys Cloud. The Bridge Platform performs integrations between Genesys Cloud and your systems or services, whether they are on-premises or in the cloud. Cobrowse.io for Genesys supports Genesys Cloud, Genesys Engage Cloud, Genesys Engage Workspace Web Edition (WWE), and Genesys Engage Workspace Desktop Edition (WDE), both cloud-hosted and on-premise. Textel: Which Genesys Cloud customers can use Textel’s integration? See how Genesys call center and customer experience solutions help businesses succeed. Power deeply connected experiences through the seamless, all-in-one contact center solution. A community of continuous learning and innovation for customer experience professionals. Update Profile. The contact centre platform for your customers and your team. Deliver on the promise of digital government with Genesys. Copyright © 2021 Genesys. Data actions integrations allow you to create custom actions in Genesys Cloud that you can use throughout Genesys Cloud to act on data in your CRM. Genesys technology partner. Collaborate (data sync) integrations synchronize data between your systems and Genesys Cloud profiles using a series of plug-ins, or Bridge connectors. We're proudly powering advanced automatic e-mail answering and insights right within Genesys Cloud. Some are available for purchase; others are free. We’ll help you reach your goals, together. Check out this page on the new site at https://developer.genesys.cloud/index ... AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create great customer experiences. It sets the stage and lets your developers focus on the parts of integrations that directly affect their web apps. As a Sr Product Manager, Unified Communication & Collaboration (UCC) Integrations, you will bring your leadership, business acumen, and technical skills to the Genesys Cloud team. injixo offers a smart one-click integration to transfer your historical ACD data for all communication channels (calls, email and chat) in seconds. Switching to a new call center software shouldn’t mean you have to start from scratch. Genesys Cloud automatically generates ClientIDs for each PureConnect integration. A call center system is only good if it’s usable. Maximize the value of Genesys solutions and minimize downtime trying to fit all the pieces together. And making your data AI-ready lets you add bots and automation easily — whenever you’re ready. Install and help configure off-the-shelf apps. Gain insights from customers, employees, industry thought leaders and more. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Paul Jones: It’s available for all Genesys Cloud customers on the Cloud 2 or Cloud 3 tier. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Manage complex experiences with enterprise contact center software. Learn how to setup your Chatlayer chatbot with Genesys Cloud (formerly Genesys PureCloud) for human handover. As part of the migration process to Genesys Engage cloud, these back-end integrations are created as REpresentational State Transfer (REST) interfaces. The Genesys Cloud embedded clients are versions of Genesys Cloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. Use Genesys Cloud Embeddable Framework to develop richer integrations between Genesys Cloud and your web app. Integrations with legacy systems and processes can be problematic, but Genesys can help. PureConnect for Salesforce. Find a solution that’s simple to use and maintain. And this all starts with a conversation. Third-party apps let you add functionality, as needed. Genesys Cloud Embeddable Framework. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This Genesys Blueprint is a guide to setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution for agents using Genesys Cloud. Watch and listen your way to better customer experience and more connected moments. The new Genesys Cloud Developer Center site has launched for beta! The Amazon Lex and Google Dialogflow integrations allows chatbots to interact conversationally with customers. Genesys Cloud Integrations. And be ready for the future. ", By providing your information, you agree to our. Modern solutions work with your existing customer service tech stack. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. Let us give you a personal tour. To the Genesys documentation switching to a new call center solution is faster offers! Service ( SMS ) SAP CRM discover why we’re trusted by 11,000 companies worldwide better customer experience and.... From a single Admin account for authentication Product integrations two systems allows an agent to click button! 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